Refund policy
Refund & Returns Policy
At Pure Adore, your satisfaction is our priority. If you're not completely happy with your purchase, here's everything you need to know about our returns, refunds, and cancellations.
60-Day Return & Refund Window
You may request a return or refund within 60 days of receiving your order. If your item arrives damaged, defective, or incorrect, contact us immediately at support@pureadore.store and we'll resolve it as quickly as possible.
Return Conditions
To be eligible for a return, please ensure the following:
- Items must be returned in their original packaging with all seals, plastic wraps, and tamper-proof elements intact.
- We may request clear photos of the item's condition before approving a return.
- Opened, used, damaged, or non-resellable items are not eligible for a refund.
Return Shipping
Return shipping costs are the customer's responsibility. Please ensure your item is securely packaged and sent via a trackable shipping method — we cannot be responsible for lost return packages.
Refunds are processed once the returned item is received and confirmed to be in original condition.
Refunds
- Once your return is received and inspected, we'll notify you via email of approval or rejection.
- Approved refunds are issued to your original payment method within 1–5 business days, depending on your bank or card provider.
- Only the product cost is refunded — original shipping fees are non-refundable.
- Items that don't meet return conditions may be shipped back upon request.
Order Cancellations
Orders may be cancelled within 24 hours of purchase by contacting support@pureadore.store. After 24 hours, your order is likely already processed and dispatched. If cancellation is no longer possible, please wait for delivery and follow the return process above.
Damaged or Defective Items
If your item arrives damaged or defective, notify us immediately with clear photos of the issue. We'll offer one of the following:
- A free replacement at no additional cost.
- A full refund to your original payment method.
We aim to resolve all such issues quickly and fairly.
Chargebacks & Disputes
We kindly ask that you contact us first if any issue arises — we're committed to finding a fair solution for every customer.
To keep the process smooth and transparent:
- All return or refund requests must be submitted via support@pureadore.store within the 60-day window.
- Filing a chargeback or payment dispute before contacting us and completing our return process may result in your request being considered invalid.
- We encourage customers to allow us the opportunity to resolve concerns before escalating the matter.
Still Need Help?
Our commitment goes beyond great products — we're equally dedicated to reliable support. For any questions about this policy or your order, contact us anytime at support@pureadore.store and our team will be happy to help.