Shipping policy
At Pure Adore, we want your shopping experience to be simple, smooth, and worry-free. Below you'll find everything you need to know about our shipping process, timelines, and policies.
Shipping Regions
We currently ship to the following countries:
- United States
- Australia
- United Kingdom
- Norway
- Denmark
- Sweden
Don't see your country? Reach out to us at support@pureadore.store — we're always looking to expand!
Discreet & Private Packaging
Your privacy is our priority. All orders are shipped in plain, neutral packaging with no brand name on the shipping label or return address. Your purchase stays your business, always.
Order Processing Time
Orders are typically processed and dispatched within 1–2 business days. Each order is carefully inspected and packaged to meet our quality standards, so occasionally processing may take slightly longer during high demand periods.
Delivery Time
Once dispatched, please allow 5–10 business days for delivery.
Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking information to update. If there's no movement right away, don't worry — your package is likely awaiting courier pickup.
Delivery Delays
While we always aim to deliver on time, occasional delays can happen due to:
- Peak season postal volumes
- Severe weather conditions
- Carrier disruptions
- International customs clearance
We appreciate your patience in these rare situations.
Lost or Missing Packages
If your order seems delayed or missing:
- Check locally with your courier or neighbors — packages are sometimes held at a local hub.
- Contact us at support@pureadore.store if your package is confirmed lost and we'll make it right.
Important Notes
- Once an order has shipped and has a tracking number, we're unable to cancel or intercept it.
- If you'd like to return your order, please refer to our Return Policy — valid within 60 days of receipt.
- Shipping fees are non-refundable once an order has been dispatched.
Need Help?
If your tracking hasn't updated or your package exceeds the expected delivery window, contact us at support@pureadore.store and our team will be happy to assist.